Refund policy
Last Updated: 20-7-2026
At NordvenGoods, we take pride in offering carefully selected products designed to meet high standards of quality and customer satisfaction. If your purchase isn't quite right, we're here to help.
Returns
We accept returns within 14 days of the date your order is delivered.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Be returned in its original packaging
- Include all accessories, manuals, or promotional items received
- Be accompanied by proof of purchase (order confirmation or receipt)
Items returned without prior approval may not be accepted.
How to Request a Return
To initiate a return, please contact our customer support team at:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos if the item is damaged or defective
Our team will respond within 1–2 business days with return instructions.
Please do not send items back without first contacting us.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your payment provider.
Damaged, Defective or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing items
Please contact us within 14 days of delivery.
To help us resolve the issue quickly, please include:
- Clear photographs of the product
- Photos of the packaging
- Your order number
Depending on the situation, we may offer:
- A replacement
- A full refund
- A partial refund
- Store credit
No return may be required for certain damaged items.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
- Personal care products
- Beauty products
- Undergarments
- Opened consumables
- Gift cards
- Digital products
- Clearance or final sale items
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
Once your order has entered processing or has been shipped, we are unable to cancel it.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return your eligible purchase for a refund and place a new order.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times can vary.
If you still haven't received your refund after 10 business days, please contact us.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact:
NordvenGoods Customer Support
Email: support@nordvengoods.com
We aim to respond to all enquiries within 1–2 business days.