Shipping policy
At Nordven Goods, we aim to make every order simple, reliable, and easy to track. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 3–5 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day. During high-demand periods, processing may take slightly longer.
Estimated Delivery Times
After your order has been processed and shipped, estimated delivery times are:
United States: 10–14 business days
International destinations: 10–20 business days
Delivery times are estimates and are not guaranteed. Delays may occur due to customs inspections, local postal services, severe weather, high seasonal demand, or carrier-related disruptions.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 3–5 business days for the tracking system to display its first update. In some cases, the package may already be moving even though the tracking page has not yet refreshed.
Multiple Packages
Some orders may be shipped separately depending on product availability or fulfillment location. When this happens, you may receive more than one tracking number and your items may arrive on different days.
You will not be charged additional shipping fees because an order is delivered in multiple packages.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or has already shipped.
Orders returned because of an incomplete or incorrect address may require an additional shipping fee before they can be resent.
Delayed Packages
Tracking updates may occasionally pause while a package is moving between carrier facilities or passing through customs.
If your order has not arrived within the estimated delivery period, please contact us through our website’s Customer Support Email. We will review the tracking information and help determine the next appropriate step.
Lost Packages
If tracking has not updated for an extended period or the carrier confirms that the package has been lost, contact our customer support team.
We will review each case with the shipping carrier. Depending on the circumstances and carrier investigation, we may offer a replacement or another suitable resolution.
Packages Marked as Delivered
When tracking shows that an order has been delivered but you cannot locate it, please:
- Check around the delivery location
- Ask members of your household
- Check with neighbors or building management
- Contact the shipping carrier directly
If the package still cannot be located, contact us and include your order number and tracking details so we can assist further.
Damaged Orders
Please inspect your order after delivery. If an item arrives damaged, contact us promptly through our Customer Support Email and include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the shipping packaging
We will review the information and provide an appropriate resolution.
Customs, Duties, and Import Charges
International orders may be subject to customs duties, taxes, or import fees charged by the destination country.
These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout. Nordven Goods does not control or calculate these charges.
Shipping Restrictions
We may be unable to deliver to certain countries, remote areas, military addresses, or restricted locations. When shipping is unavailable, the order may be cancelled and refunded.
Contact Us
For questions regarding shipping, tracking, or delivery, please contact us through the Customer Support Email on our website.
Please include your order number so our support team can assist you more efficiently.